10techno's Privacy Policy — Your data is our responsibility

10techno (referred to as we, us, or the platform) is committed to building a safe, transparent, and trustworthy online gaming environment for users in Bangladesh and around the world. This Privacy Policy explains how 10techno collects, uses, and safeguards your personal information.

By using our website or app, you are considered to have agreed to this Privacy Policy. Please read it carefully before creating an account. If you have any questions, our support team is always ready to help.

10techno only collects the information needed to deliver the best possible service to you. We do not collect unnecessary data, and keeping collected information secure is our responsibility.

• Information is collected directly from you at the point of registration.
• Automatically — such as cookies and log data collected while browsing the site.
• From documents submitted for KYC verification.
• Transaction data processed through payment providers.

10techno uses your information solely for its intended purpose. We never use your data for irrelevant advertising or any unauthorized purpose.

• Account Management: To secure registration, login, and account access.
• Service Delivery: For gameplay, deposits, withdrawals, and bonus processing.
• KYC Verification: For age, identity, and address verification.
• Customer Support: To address your complaints and inquiries.
• Security: To prevent fraud, money laundering, and unauthorized access.
• Improvements: To improve platform experience and service quality.
• Legal Obligations: To meet regulatory requirements.
• Responsible Gaming: Detects unusual gaming patterns for user protection.

10techno never sells your personal information. However, in certain circumstances, limited data may be shared with trusted partners.

• Payment Providers: To process transactions via payment platforms such as bKash, Nagad, and Rocket.
• KYC Service Providers: Identity verification providers — for verification purposes only.
• Regulatory Authority: When legally required by a licensing authority or law enforcement agency.
• Technology Partners: Server hosting and security providers — bound by strict confidentiality agreements.
• Game Providers: Providers such as Evolution and Ezugi receive only limited data necessary to operate the games.

10techno enters into strict data protection agreements with every third party. They are required to use the data solely for the specified purpose and may not share it elsewhere.

10techno uses cookies on its website to enhance your browsing experience and improve platform performance. Cookies are small text files stored on your device.

• Essential Cookies: For login sessions and security — the site cannot function without these.
• Performance cookies: Monitors site speed and performance.
• Preference cookies: To remember your language, theme, and personal preferences.
• Analytics cookies: To analyze usage of our site — no personal information is shared.

10techno protects your data using industry-leading security technology. Our security team monitors systems 24/7 to detect any unusual activity.

• 256-bit SSL/TLS encryption — all data transfers are secured.
• Data stored in databases with AES-256 encryption.
• Two-factor authentication (2FA) available.
• Regular security audits and penetration testing.
• Immediate account lock upon detection of suspicious access.
• Server firewall and DDoS protection.
• Staff access to data is limited and controlled.

10techno believes every user has the right to full control over their own data. The rights listed below are always available to you.

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your data under certain circumstances.
• Right to Restriction: The right to request restriction of processing of your data.
• Right to Portability: The right to receive your data in a structured, portable format.
• Right to Object: The right to object to the use of your data for specific purposes.

To exercise any of these rights, contact 10techno support. We will respond within 30 business days of receiving your request.

10techno strictly prohibits anyone under 18 from using the platform. We do not knowingly collect any information from minors.

• Date of birth verification is mandatory at registration.
• If there is any doubt, age is verified using a government-issued ID.
• If a minor is identified, the account is immediately closed and all associated data is deleted.
• Parents or guardians who have concerns can report them to our support team.

10techno does not retain data beyond the period necessary. However, certain information must be kept for a defined period to meet legal and regulatory obligations.

• Active account data — retained for as long as the account remains active.
• KYC documents — 5 years after account closure (legal requirement).
• Transaction records — 7 years (financial regulatory requirement).
• Gaming log — 2 years.
• Cookie and session data — 30 days to 1 year.

Once the retention period expires, we permanently delete or anonymize your data.

10techno may update this Privacy Policy from time to time. If significant changes are made, we will notify you at your registered email address and post a notice on the platform.

• You will be notified at least 7 days before any changes take effect.
• Continued use of the platform after changes constitutes acceptance of the updated policy.
• The date of the most recent update will always be displayed on this page.

If you have any questions, concerns, or requests to exercise your data rights regarding this Privacy Policy, please contact 10techno's dedicated privacy team.